• 04-Feb-2020 (CST)
  • IT
  • Creve Coeur, MO, USA
  • Full Time

Full Medical Benefits, 401k, casual work environment, onsite workout facility, personal trainers onsite, monthly massages, weekly yoga, catered meals weekly

Summary of Position:

This position will participate in a production-support group in which personal contribution and ambition are highly valued and encouraged.

Duties & Responsibilities:

  • Monitor systems and processes to discern normal vs. out-of-tolerance conditions.
  • Learn and follow standard operating procedures ranging from routine process corrective actions to escalating issues to senior staff and/or management.
  • Communicate timely process status information to other teams and individuals.
  • Triage support calls and tasks, handling or directing each appropriately.
  • Create research and remediation tasks resulting from process failures.
  • Create and update SOP documentation.
  • Modify parameters/variables in standard scripts, test in staging environment, and propose deployment of needed/requested database updates.
  • Participate in development of application monitoring and analysis tools.
  • Communicate clearly and timely through task-system comments, conversations, and team scrum and task review meetings.
  • Update job knowledge by studying state-of-the art monitoring tools and techniques, and by participating in educational opportunities.
  • Follow established HIPAA, Compliance & Security policies.

Education and Experience:

  • Degree in Computer Science, Information Systems, Engineering or equivalent IT technical support work experience required
  • Experience in IT support, either through classes, internships or work opportunities
  • Preferred familiarity with T-SQL and/or C#

Interpersonal & Professional Skills:
Applied Learning – Puts new knowledge, understanding, or skill to practical use on the job, works hard to better self in work role. Devotes significant time to personal and professional development. Ability to accept and learn from guidance provided by your department mentor.
Problem Analysis and Solving – Ability to analyze and work through a problem effectively and provide a solution. Ability to troubleshoot and solve complex production issues under the supervision of a more experienced developer. Ability to understand and apply concepts of objected oriented programming.
Teamwork/Collaboration – Proactively tries to build effective working relationships with other people. Treats people with dignity, respect and fairness. Ability to work both independently and collaboratively.
Adaptability – Maintains effectiveness when experiencing major changes in work tasks or the work environment; adjusts effectively to work within new work structures, processes and requirements.
Time Management – Effectively manages one's time and resources to ensure that work is completed efficiently. Able to work both independently and as a team effectively.
Communication – Communicates accurately and effectively both in oral and written form. Practices active listening. Expresses thoughts and ideas with confidence and respects opposing views
Living the Vision and Values – Keeping the company's vision and values at the forefront of decision-making and action.

Physical Factors & Requirements:

  • Willingness to occasionally work outside of normal business hours as required to complete projects.
  • Sitting at desk or in meetings for long periods of time
  • Use standard office equipment
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