• 07-Jun-2019 (CST)
  • Client Services
  • Creve Coeur, MO, USA
  • Salary
  • Full Time

full benefit package, 401k Retirement, onsite workout facility, personal trainers, weekly yoga, catered weekly meals, casual work environment

Title:                       Director of Business Analysis

Department:           Client Experience

Reports to:             EVP, Client Experience

Direct Reports:      Senior/Lead Project Analysts, Project Analysts, Data Vendor Liaison Manager


Summary of Position:

The Director of Business Analysis oversees the central function within the company of establishing project business requirements, managing the resulting tasks into defined sprints encompassing design, development, and test, and into final use. When using excellent process, analytical, and program management skills, the Director of Business Analysis and his or her team become the hub around which the entire company rotates, surmounting all obstacles to meet corporate objectives. This department drives both interdepartmental communication, which is key to smooth, error free delivery of projects, and the retrospective follow-up, which is key to continuous process improvement. The Director of Business Analysis is also responsible for interfacing with RedCard's vendor partners for electronic payments and electronic remittance transactions, and customer services for provider ACH payment transactions.


Duties & Responsibilities: 

  • Execute periodic sprint planning and prioritization meetings, and managing the sprint roadmap
  • Refine business requirements using understanding of business
  • Refine technical requirements, using understanding of technical details
  • Educate clients and RC internal team on new features, including creation of documentation
  • Meet with clients as needed to understand requirements and offer possible solutions. Learn clients' technical systems, software and current process for print and electronic communications or enrollment materials. Apply technology and RedCard product knowledge to address client needs.
  • Visit clients to plan and coordinate project activities, with some travel required
  • Partner with the project stakeholders (business and technology) to understand the strategic business direction/goals/requirements
  • Enforce the use of project processes
  • Report out to the company's executive management with regard to all matters relating to the delivery of projects
  • Execute project intake, categorization according to defined standards, and prioritization in accordance with category, workload, and company objectives
  • Create executive reporting on project portfolio and project health dashboards
  • Perform tracking of project backlog, and inventory management
  • Manage project risk with alternative plans as required
  • Participate in the design of task execution processes and the creation of defined workflows for them in the company's workflow management system
  • Interface to banks and vendor partners who work with RedCard to facilitate electronic payments, 835 / electronic remittance advice, API retrieval of documents, member email preferences, and positive pay, and support related communications to clients
  • Issue mass communications to clients regarding changes to data processing or data interfaces that will affect them
  • Manage RedCard provider service center, providing customer support for RedCard ACH and 835 transactions
  • Support RedCard Sales in responding to Requests for Quote and Requests for Proposal from prospective clients
  • Coordinate retrospectives at pre-established intervals, and make certain that continuous process improvements thus established are implemented and not glossed over or forgotten
  • Maintain governance of the company Wiki, which is the central intranet repository of domain knowledge for company business & technical documentation

Professional and Interpersonal Skills:

  • Client/Customer Focus Makes customers and their needs a primary focus of one's actions; develops and sustains productive customer relationships. Seeks to understand and educate customers; builds collaborative relationships and takes action to meet their needs and concerns.
  • Communication Communicates accurately, honestly and effectively, both in oral and written form; practices active listening. Clearly conveys information and ideas through a variety of media to individuals and groups in a manner that engages the audience and helps them understand the information.
  • Team Success Actively participates as a member of a team to move the team toward the completion of goals.
  • Problem Analysis & Solving Uses sound or logical judgment to spot and analyze problems; develops alternative solutions and initiates action. Proactively identifies complex problems; identifies, proposes and implements solutions in a deadline driven environment.
  • Strategic Organizes information and data to identify/explain trends, problems, and causes; combines information to identify underlying issues. Identifies the key tasks and resources needed to achieve objectives.
  • Initiative Highly motivated to take prompt action to accomplish objectives; strives to achieve goals beyond what is required; proactive. Responds quickly; takes action and goes above and beyond.
  • Planning and Organizing Establishes courses of action for self and others to ensure that work is completed efficiently. Able to prioritize, determine tasks, create schedules, leverage resources and stays focused.
  • Living the Vision and Values Keeps the company's vision and values at the forefront of decision-making and action.

Education and Experience:

  • Bachelor's degree in Business, Computer Science, Decision Science or Management preferred. MBA, PMP certification a plus.
  • Min 4-5 years in healthcare industry required
  • Detailed understanding of healthcare claims and enrollment data and how it translates to produce client materials, both printed and electronic
  • Basic data manipulation and understanding skills, including ability to use text editors
  • Ability to understand and utilize web based applications for project management and client business to business applications
  • Previous Customer Service experience preferred
  • Strategic project management, business transformation and/or project leadership experience a plus
  • Strong strategic thinker who is able to understand the organizational goals and can use technology, project management, and PMO leadership experience to reach these goals
  • Experience leading mission-critical programs that involve significant business change and organizational transformation
  • Experience with developing, implementing, and monitoring process improvement initiatives, project management frameworks and methodologies
  • Experience with Agile, Scrum and Kanban development methodologies and related tools a plus
  • Experience developing and managing PMO, program and project budgets
  • Ability to identify and resolve/mitigate issues or risks associated with projects
  • Superior oral, written, and interpersonal communication skills
  • Strong presentation and facilitation skills to communicate with and persuade a wide range of audiences
  • Proficiency with computer and applicable software packages, including Microsoft Office products - Outlook, Word, Excel, Internet and E-mail
  • Exposure to other, non-Microsoft project management tools such as the Altassian suite of products (Jira, Confluence, etc...)

Physical Factors & Requirements:

  • Sit at desk for long periods of time
  • Reliable transportation may be required to drive throughout workday
  • Use standard office equipment
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