RedCard
  • 08-Jan-2019 to 09-Mar-2019 (CST)
  • Client Services
  • Creve Coeur, MO, USA
  • Salary
  • Full Time

Successful & growing company, full medical benefits, 401k retirement, onsite workout facility, personal trainers, weekly yoga, weekly catered meals and monthly massages


Summary of Position:

The Lead Project Analyst uses defined processes to analyze, organize, and execute projects that propel the company forward towards its corporate objectives. The Analysts also drive interdepartmental communication, which is key to smooth, error free delivery of projects, and the retrospective follow-up, which is key to continuous process improvement. The scope of responsibility encompasses projects both large and small, as well as day to day print production, electronic delivery and data interchange functions, and other daily processes on which our clients rely for the smooth processing of their data.

 

Duties & Responsibilities

 

  • Prepare tasks with clear and complete business requirements, involving business and IT to establish a viable marriage of requirements and technical solution
  • Ensure that UI descriptions are included with the business requirements
  • Assist IT in the refinement of technical requirements, minimizing them to the most efficient set of changes that still meets the needs of the business
  • Pull data from RedCard databases using SQL queries as required to support the development of requirements and substantiate business cases
  • Coordinate QA and UAT testing appropriately to ensure trouble free delivery of features and products
  • Identify project sponsor for major projects
  • Be familiar with all standardized project processes, and contribute input to the development of new ones
  • Educate clients and RC internal team on new features, including creation of documentation
  • Meet with clients as needed to understand requirements and offer possible solutions. Learn clients' technical systems, software and current process for print and electronic communications or enrollment materials. Apply technology and RedCard product knowledge to address client needs.
  • Occasionally travel to new and prospective large clients to plan and coordinate project activities
  • Establish and track to project plans to accomplish project activities
  • Issue project status alerts to project stakeholders as required
  • Manage project risk with alternative plans as required. When key milestones are missed, marshal the team to keep the project on track.
  • Write deployment notes that concisely describe the problem solved in language appropriate for the target audience
  • Hold a pre-deployment meetings to briefly explain new features to internal users
  • Write documentation of new or modified features and post it to the wiki for internal users, and when necessary create documentation suitable for passing along to the client
  • Provide targeted training for more complex features to internal users in advance of deployment, and when necessary train them to in turn train the client
  • Work with the internal training team to help them incorporate new features in long term training
  • Provide assistance to internal users on pre and post deploy setup, activation, and use of new features, products, reports and output
  • Write user/customer friendly problem resolution statements upon request
  • Execute sprint planning and prioritization meetings, and manage the sprint roadmap
  • Coordinate retrospectives at pre-established intervals, and make certain that continuous process improvements thus established are implemented and not glossed over or forgotten
  • Keep Director of Project & Process Delivery informed of activities, alerting of any issues promptly 

Professional and Interpersonal Skills:

  • Client/Customer Focus Makes customers and their needs a primary focus of one's actions; develops and sustains productive customer relationships. Seeks to understand and educate customers; builds collaborative relationships and takes action to meet their needs and concerns.
  • Communication Communicates accurately, honestly and effectively, both in oral and written form; practices active listening. Clearly conveys information and ideas through a variety of media to individuals and groups in a manner that engages the audience and helps them understand the information.
  • Team Success Actively participates as a member of a team to move the team toward the completion of goals.
  • Problem Analysis & Solving Uses sound or logical judgment to spot and analyze problems; develops alternative solutions and initiates action. Proactively identifies complex problems; identifies, proposes and implements solutions in a deadline driven environment.
  • Strategic Organizes information and data to identify/explain trends, problems, and causes; combines information to identify underlying issues. Identifies the key tasks and resources needed to achieve objectives.
  • Initiative Highly motivated to take prompt action to accomplish objectives; strives to achieve goals beyond what is required; proactive. Responds quickly; takes action and goes above and beyond.
  • Planning and Organizing Establishes courses of action for self and others to ensure that work is completed efficiently. Able to prioritize, determine tasks, create schedules, leverage resources and stays focused.
  • Living the Vision and Values Keeps the company's vision and values at the forefront of decision-making and action. 

Education and Experience:

  • Bachelor's degree in Business, Computer Science, Decision Science or Management preferred. MBA, PMP certification a plus.
  • Min 4-5 years in healthcare industry required
  • Detailed understanding of healthcare claims and enrollment data and how it translates to produce client materials, both printed and electronic
  • Basic data manipulation and understanding skills, including ability to use text editors
  • Ability to perform SQL database queries
  • Ability to understand and utilize web based applications for project management and client business to business applications
  • Previous Customer Service experience preferred
  • Strategic project management, business transformation and/or project leadership experience a plus
  • Strong strategic thinker who is able to understand the organizational goals and can use technology, project management, and PMO leadership experience to reach these goals
  • Experience leading mission-critical programs that involve significant business change and organizational transformation
  • Experience with developing, implementing, and monitoring process improvement initiatives, project management frameworks and methodologies
  • Experience with Agile, Scrum and Kanban development methodologies and related tools a plus
  • Ability to identify and resolve/mitigate issues or risks associated with projects
  • Superior oral, written, and interpersonal communication skills
  • Strong presentation and facilitation skills to communicate with and persuade a wide range of audiences
  • Proficiency with computer and applicable software packages, including Microsoft Office products - Outlook, Word, Excel, Internet and E-mail
  • Exposure to other, non-Microsoft project management tools such as the Altassian suite of products (Jira, Confluence, etc...) a plus
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