RedCard
  • 08-Jan-2019 to 09-Mar-2019 (CST)
  • Customer Service
  • Creve Coeur, MO, USA
  • Hourly
  • Full Time

Full medical benefits, 401k retirement, paid time off, onsite workout facility, personal trainers, weekly yoga, catered meals, successful & growing company


 Duties & Responsibilities:

  • Act as the RedCard point of contact for healthcare providers doctors and hospitals for RedCard's Electronic Funds Transfer (EFT) and Electronic Remittance Advice (ERA) services
  • Answer phone calls and emails from providers for enrollment and payment-related questions, as well as questions about delivery of Electronic Remittance Advice (ERA/835)
  • Research enrollment-related and payment-related questions, escalating emergency inquiries, and opening helpdesk tickets when appropriate.
  • Review provider enrollments and perform specific validations to confirm each enrollment is complete
  • Make outbound calls to verify the identity of new enrollees
  • Maintain a high level of customer service and satisfaction on all customer communications
  • Track calls appropriately; gather pertinent information and enter into database as required
  • Communicate effectively and pleasantly to resolve issues and provide assistance when necessary
  • Represent the company in a professional manner on each call
  • Follows established HIPAA, Compliance & Security policies

 

Professional and Interpersonal Skills:

  • Client/Customer Focus Making customers and their needs a primary focus of one's actions; developing and sustaining productive customer relationships. Seeks to understand and educate customer. Builds collaborative relationships and takes action to meet their needs and concerns. Ability to diffuse high stress situations over the phone while remaining calm and professional.
  • Communication Communicating clearly, professionally, accurately and effectively both in oral and written form. Practicing active listening. Clearly conveys information and ideas. Ability to take notes quickly and accurately.
  • Problem Analysis & Solving Uses sound or logical judgment to spot and analyze problems, develop alternative solutions and initiate action. Proactively identifies complex problems, identifies, proposes and implements solutions.
  • Initiative Taking prompt action to accomplish objectives; strives to achieve goals beyond what is required; proactive. Responds quickly, takes action and goes above and beyond.
  • Planning and Organizing Establishing courses of action for self and others to ensure that work is completed efficiently. Able to prioritize, determine tasks, create schedules, leverage resources and stays focused.
  • Living the Vision and Values Keeping the company's vision and values at the forefront of

 

Education and Experience:

  • High School diploma or equivalent GED required
  • Customer Service/Call Center experience required
  • A Proficiency with computer and applicable software packages, including Microsoft Office products - Outlook, Word, Excel, Internet and E-mail
  • Understand and utilize web based applications for answering calls, accessing customer enrollment information, logging helpdesk tickets and researching customer inquiries
  • Any previous Healthcare Industry experience a plus

 

Physical Factors:

  • Must be able to:
    • Sit or stand at desk for long periods
    • Work overtime hours and flexible schedule when needed
    • Wear headset/microphone for the duration of the work day
    • Use standard office equipment
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