• 14-Dec-2018 to 12-Feb-2019 (CST)
  • Client Services
  • Creve Coeur, MO, USA
  • Salary
  • Full Time

Full Benefit Package (medical, dental, vision, STD, LTD, Life, immediate 401k participation). Casual work environment, onsite gym, personal trainers, yoga instruction, catered meals and monthly massages.

Summary of Position:

The Director of Implementation manages the implementation team that works directly with the healthcare payer client to understand their data and their needs for print fulfillment then configures the RedCard system for successful composition and processing of the client's data. He or she is responsible for the successful implementation of RedCard services, such as composition and delivery of Explanation of Benefits, Letters, and Checks, and for setup and testing for electronic virtual card payments, electronic ACH payments. Director of Implementation performs day to day management of overall project operations during the implementation phase of the project, and identifies barriers, provides resolutions and solutions through customer education and coordination with healthcare payer and internal resources.

  Duties & Responsibilities:

    • Manage the RedCard Implementation Team to:
      • Collect current information about client's print and employer groups
      • Learn clients technical system, software and current process for print communications
      • Conduct daily interaction with client's staff to execute implementation plan
      • Establish project management structure and plans to accomplish project activities
      • Conduct conference calls with clients
      • Apply technology and RedCard product knowledge to address client needs
      • Redesign former client print using RedCard base format
      • Perform setup and testing for electronic virtual card payments and electronic ACH payments
      • Understand the healthcare enrollment and claims process and printing aspects of claims communications documents
      • Understand data and how it translates to produce client materials
      • Keep executive management informed of activities, alerting of any issues promptly
      • Liaising with IT team to deliver software related custom integration and implementation support
      • Customizing of the explanation of benefits and checks
      • Managing multiple projects with multiple customers
      • Managing ramp up to achieve 100% of customers business on RedCard
      • Managing implementation process to successfully move new RedCard customers to live production status quickly and efficiently.
      • Make occasional client visits as required
    • Ensure that the team is working in adherence of HIPAA, Compliance & Security policies 

 Professional and Interpersonal Skills:

  • Aligning Performance for Success Focuses and guides others in accomplishing work objectives. Creates a learning environment, identifies goals, establishes work plans, and provides coaching and timely feedback. Plans and supports the development of individuals' skills and abilities so that they can fulfill current and future goals.
  • Confidentiality/Trust Operates with integrity; demonstrates honesty and respects the need for confidentiality in position.
  • Advanced Analytical Skills Uses sound and logical judgement to identify and analyze complex, multi-dimensional problems, drive solutions and decisions. Encourages others to do the same.
  • Initiative Takes prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive. Responds quickly and works to support needs of team.
  • Communication Communicates accurately, honestly and effectively, both in oral and written form. Represents Company in a professional manner. Able to work effectively with all members of company in order to achieve goals. Encourages collaboration and professional communication amongst team members.
  • Decision Making Able to identify issues effectively; gathers and interprets information, identifies options/solutions and commits to action. Takes the initiative to make things happen proactive.
  • Planning and Organizing - Establishes courses of action for self and others to ensure that work is completed on time and accurately in a fast paced, ever-changing environment. Able to prioritize; determines needed resources, schedules accordingly, leverages resources and keeps self and others focused on achieving goals
  • Facilitating & Supporting Change Encourages others to seek opportunities for different and innovative approaches to address problems and opportunities; facilitates the implementation and acceptance of change within the workplace.
  • Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks; self-imposes standards of excellence
  • Leading & Living Vision and Values Keeps the company's vision and values at the forefront of decision-making and action.


Education and Experience:

  • BS or BA degree
  • 1-3 Supervisory experience preferred or 2 years of progressive leadership and responsibility
  • Previous Customer Service experience required
  • Proficiency with computer and applicable software packages, including Microsoft Office products - Outlook, Word, Excel, Internet and E-mail
  • Basic data skills including ability to use text editors
  • Understand and utilize web based applications for project management and client business to business applications


Physical Factors:

  • Sitting at desk or in meetings, or standing for long periods of time
  • Work long hours and flexible schedule when needed
  • Use standard office equipment
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